Once you've received a lead, you have 10 calendar days to submit an internet lead for credit. To do so,
1. Go to the 'Leads' tab
2. Navigate to the lead you would like to request a return for. Click the Request Return icon in the Actions column
Note: If it has been more than 10 calendar days, you will not be able to request a lead for return
3. A "Request Return" popup will appear where you can select the reason you feel the lead is eligible for a return.
What happens next?
From this point, the vendor is given 3 days to verify the reason submitted for a refund request. The assessment of Lead validity is at the sole discretion of each vendor. You will receive an update in your Allstate Lead Marketplace account on every decision made.
You can check the status of a return by going to the 'Leads Tab' and clicking the the "Returns" icon located on the left hand column.